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Terms & Conditions – Vistora

Welcome to the Vistora platform. By using this online store, purchasing any of the digital services or products, or registering for events and courses, you agree to comply with the following terms and conditions:

First: Definition of the Service

The Vistora platform provides digital services and products including — but not limited to:

  • Digital products
  • Courses and training workshops
  • Events and conferences
  • Professional and personal consultations
  • Creative and development services
  • Memberships and digital subscriptions

Second: Intellectual Property

All content displayed within the platform, including:

  • Texts
  • Designs
  • Logos
  • Videos
  • Digital files
  • Templates
  • Training materials

is the exclusive property of Vistora, and may not be copied, resold, distributed, or shared without prior written consent.

Third: Use of the Platform

The user agrees to:

  • Use the platform legally and ethically
  • Not attempt to hack or disrupt the platform
  • Not use the content in violation of regulations
  • Not republish or resell the digital products

Fourth: Accounts & Memberships

Vistora reserves the right to:

  • Suspend violating accounts
  • Delete any offensive content
  • Suspend memberships that are misused

Fifth: Pricing & Payment

All prices are subject to change at any time without prior notice. Completing the payment is considered final acceptance of the order.

Sixth: Limitation of Liability

Vistora bears no responsibility for:

  • Misuse of the services
  • Personal or professional decisions resulting from the content
  • Failures beyond technical control

Seventh: Governing Law

This agreement is subject to the laws of the United Arab Emirates, and the UAE courts have jurisdiction.

Eighth: Amendment of Terms

Vistora has the right to amend these terms and conditions at any time, and continued use of the platform is considered implied acceptance of the amendments.

Seller & Instructor Agreement

The following clauses apply to every instructor or seller who uploads content or digital products for sale through the Vistora platform, and form an integral part of these terms and conditions. Completing a seller subscription is considered explicit acceptance of them.

Ninth: Categories & Content Management

Instructors may upload courses only within the approved categories predefined by the platform's management, and may not create new categories or upload content in non-designated sections without written or electronic approval from management. The platform retains its full right to:

  • Modify the appropriate category for a course
  • Move or reorganize content
  • Reject or delete any course that does not align with the platform's identity, policies, or its legal and regulatory requirements
  • Suspend or remove any content that violates regulations, intellectual property rights, public decency, or platform policies
  • Update, add, or remove categories at any time in line with its operational strategy, without prior notice

The instructor bears full legal responsibility for the content they upload, including copyright, intellectual property rights, accuracy of information, and any claims or disputes that may arise from the use or publication of this content.

Tenth: Content Review & Approval

All courses, e-books, and files uploaded by instructors are automatically placed in an "Under Review" status before publication, and are not made available or displayed on the platform until reviewed and approved by management, which retains its full and absolute right to:

  • Accept or reject any course or lesson without being obligated to give reasons
  • Request modification or deletion of any part of the content before approving its publication
  • Suspend or remove content later, even after publication, if it is found to violate regulations, policies, intellectual property rights, or the adopted professional and ethical standards

The instructor acknowledges that the review process does not mean the platform bears any legal, scientific, or professional responsibility toward the content; full responsibility remains with the instructor as the owner and provider of the content. The platform also has the right to take whatever it deems appropriate to protect its legal and commercial reputation, including suspending the instructor's account, removing content, or stopping services without prior notice in the event of a violation, complaint, or suspicion.

Eleventh: Subscription, Activation & Number of Courses

The instructor's account is created and activated automatically after a successful subscription payment according to the approved package, which allows uploading a specific number of courses during the subscription period. The current package includes:

  • A six (6) month subscription
  • The ability to upload a maximum of two training courses during the subscription period
  • The ability to upload additional digital products (PDF files, presentations, e-books, designs) per the platform's policy

If the payment fails or is incomplete, the instructor's permissions are not activated and uploading content is not granted until payment is confirmed by management. The subscription is non-refundable after the account is activated or services begin to be used, unless management decides otherwise at its discretion. Expiry of the subscription period automatically halts permissions to upload new courses until renewal, with the platform retaining the right to keep, hide, or archive published content per its policies. Management reserves the right to review and confirm the instructor's data before final activation, to suspend, cancel, or not renew the subscription upon violation of the terms, and to modify the packages, prices, and number of allowed courses in the future.

Twelfth: Files & Downloadability

The instructor may upload multiple file types including video, PDF files, PowerPoint presentations, Word and Excel documents, digital books (EPUB), and Canva template links. These files become downloadable by the customer only after completing payment of their required value. The instructor bears full legal responsibility for copyright, intellectual property, and content accuracy.

Thirteenth: Commission & Financial Dues

The platform is entitled to a commission of (30%) deducted from the total value of the instructor's course sales in exchange for the use of the platform and the technical, operational, and marketing services provided, with the instructor receiving (70%). The commission covers — without limitation — the costs of:

  • Operating the technical platform
  • Electronic payment gateways
  • Technical and administrative support
  • Marketing and promotion
  • Technical protection and digital security
  • Content management and review

The instructor agrees that all bank fees, taxes, or money-transfer fees — if any — may be deducted from their dues in accordance with the applicable regulations. Management has the right to modify the commission rate in the future per operational policies, provided that instructors are notified of the changes a reasonable time before they take effect.

Fourteenth: Minimum Withdrawal & Financial Transfers

The instructor may not request a withdrawal of profits or financial dues until the available withdrawable balance reaches the platform's approved minimum of $150 USD. Withdrawal requests are reviewed within the period specified by management, which has the right to suspend or postpone any transfer in the following cases:

  • The existence of a dispute or complaint about a course
  • Suspicion of fraudulent or violating transactions
  • Violation of the platform's terms and policies
  • The existence of pending, refunded, or under-review amounts

The platform reserves the right to temporarily withhold any financial dues until investigations are concluded or any legal or financial claims related to the instructor's account are resolved.

Fifteenth: Approved Currency

The platform adopts the US Dollar (USD) as the primary currency for selling training courses and transferring instructors' profits, and may display prices or collect payments in other currencies according to the exchange rates adopted by the payment gateways. The instructor acknowledges that:

  • Bank exchange-rate differences or financial fees resulting from international transfers are their responsibility
  • The final profit value may differ depending on bank or payment-provider fees
  • The platform is not responsible for any delay or financial deductions caused by banks or transfer-service providers

The platform also has the right to change the approved currency or add other payment options in the future to suit operational requirements and target markets, without incurring any legal liability toward the instructor.

Consultant Agreement

The following clauses apply to every consultant who provides consultations or sessions through the Vistora platform, and form an integral part of these terms and conditions. Joining as a consultant is considered explicit acceptance of them.

Sixteenth: Exclusivity of Presence & Marketing

The consultant agrees that providing their services through the platform follows this framework:

  • Not marketing or promoting any personal services, products, or accounts outside their presence on the platform
  • Not directing clients to any external channels, platforms, or personal contact methods
  • Not sharing any private contact method (phone number, email address, social media accounts, or any other personal contact details) with the client, and not requesting or encouraging the client to share their own private contact details, for the purpose of moving communication outside the platform
  • Not disclosing, discussing, or promoting any other company, foundation, institution, or entity the consultant is affiliated with or engaged in outside the platform, while delivering the service or communicating with the client
  • Introducing themselves and their services only through their profile and tools within the platform

Seventeenth: All Communication & Follow-up Through the Platform

All bookings, sessions, follow-ups, and communication with the client take place exclusively through the platform. Any communication, follow-up, or collection of payments outside it is strictly prohibited. Any violation of this clause is sufficient grounds to suspend or terminate the account and to take whatever is necessary to protect the platform's rights.

Eighteenth: Bookings, Payments & Commission

All payments are made only through the platform's approved payment gateways. The platform is entitled to a commission of (40%) of the value of each consultation in exchange for operations, technology, marketing, and support, with the consultant receiving (60%). Dues are disbursed per the approved withdrawal and dues policy.

Nineteenth: Professional Obligations

The consultant commits to the following:

  • Attending at the scheduled time and adhering to the agreed session duration
  • Delivering the service professionally and with quality, and not offering anything that violates regulations or public decency
  • Maintaining the confidentiality of client data and not using it for any purpose outside the scope of the service through the platform
  • Adhering to the approved booking policy announced to the client

Twentieth: Suspension & Termination

The platform retains its full right to suspend, halt, or terminate the consultant's account, and to withhold any disputed dues, upon violation of any clause of this agreement or the platform's policies, without prejudice to its right to claim compensation for any damage.

Twenty-first: External Marketing & Exclusive Communication (All Instructors & Consultants)

Every instructor and consultant on the platform commits to the following; any violation is sufficient grounds to suspend or terminate the account and to withhold any disputed dues:

  • Not marketing or promoting any private center, foundation, company, or business the instructor or consultant owns or is affiliated with outside the platform
  • Not giving any client or user who arrives through Vistora any private contact numbers, personal email, or personal social media accounts of the instructor or consultant
  • Not requesting or encouraging the client to share their own private contact details in order to move communication outside the platform
  • Keeping all communication, bookings, sessions, follow-ups, and payments exclusively through the platform
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