Privacy Policy – Vistora
The Vistora platform respects users' privacy and is committed to protecting all personal data in accordance with the regulations in force in the United Arab Emirates.
Data We May Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Payment details
- Event or course registration information
- Any information the user voluntarily shares
Purpose of Collecting Data
The data is used to:
- Improve the user experience
- Fulfil orders and bookings
- Communicate with customers
- Send updates and offers
- Develop our services
Data Protection
The platform uses appropriate security and technical measures to protect information from unauthorized access or unlawful use. The Vistora platform uses appropriate technical and administrative safeguards to maintain the confidentiality of personal data; however, absolute protection cannot be guaranteed for any electronic system or communication network, and the platform is committed to taking appropriate action upon discovering any security incident as required by the applicable laws.
Data Sharing
Personal data is not sold or shared with any third party except:
- When operationally necessary
- With payment service providers
- When there is a legal obligation
Cookies
The platform may use cookies to improve performance and the user experience.
User Rights
The user has the right to:
- Request modification of their data
- Request deletion of their data
- Unsubscribe from marketing messages
Data Retention Period
The Vistora platform retains users' personal data for the duration of account use, for the period necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, or to protect the platform's rights in the event of legal disputes. Once no longer needed, it is deleted, destroyed, or anonymized in line with the approved procedures.
Professional Data of Instructors & Consultants
By registering on the Vistora platform, the instructor or consultant agrees to the collection, use, and display of the professional data necessary to provide their services, including:
- Professional name
- Profile photo
- Biography / CV
- Academic qualifications
- Professional certifications
- Years of experience
- Specializations
- Ratings
- Courses or consultations offered
The use of this data is limited to operating the platform, delivering services, and strengthening user trust.
Identity Verification
The Vistora platform may ask some users, instructors, or consultants to provide documents to verify identity or qualifications, such as:
- Emirates ID
- Passport
- Professional licenses
- Academic certificates
- Official documents
These are used for verification purposes only, with appropriate measures taken to protect them and not use them for any purpose other than the one intended.
Data Transfer
Personal data may be processed or stored with technical or cloud service providers inside or outside the United Arab Emirates, with appropriate measures taken to protect the data and comply with the relevant regulations.
Electronic Messages
The user agrees to receive messages related to their account, orders, bookings, invoices, and important notifications. The user may unsubscribe from marketing messages at any time, while essential notifications related to using the platform continue to be sent.
Ratings & Reviews
Users may rate the services provided through the Vistora platform, and the user agrees that these ratings may be displayed within the platform. The platform reserves the right to review or delete any rating that violates the law or contains abuse, inaccurate information, or inappropriate content.
Account Deletion
The user may request deletion of their account, noting that the platform may retain some data if retention is necessary to comply with legal obligations, protect rights, settle disputes, or fulfil contractual obligations.
Privacy of Sessions & Consultations
The Vistora platform is committed to maintaining the confidentiality of the sessions and consultations provided through the platform. They may not be recorded, shared, or used except with the consent of the parties concerned, or where necessary for quality purposes, regulatory compliance, or dispute resolution in accordance with the applicable laws.
Privacy Contact
For any inquiry or request related to personal data or the privacy policy, you can contact the Vistora platform through the official contact channels shown on the platform.
Policy Updates
Vistora reserves the right to amend the privacy policy at any time.